Parcel delivery complaints treble amid UK’s Covid online shopping boom

Parcel delivery complaints treble amid UK’s Covid online shopping boom

Complaints about parcels deliveries to Citizens Advice have trebled since coronavirus hit, as shoppers turned to online orders. Ahead of the busiest period of the year for home deliveries, the charity is reminding consumers that it is the seller’s responsibility to deliver the items to the buyer’s door, and consumers are entitled to a refund…

Supreme court case looms as insurers battle firms over Covid cover

Supreme court case looms as insurers battle firms over Covid cover

Eight months since the UK coronavirus lockdown forced the temporary closures of restaurants, bars, shops, hairdressers and other small businesses, thousands who are still awaiting payouts from their insurers to cover lost income will hope a supreme court hearing will result in a ruling that favours about 200,000 policyholders. Most have not received a penny…