The UK competition regulator has launched an investigation into the failure of airlines to offer cash refunds to travellers who have been unable to take their flights because of the coronavirus pandemic. The Competition and Markets Authority (CMA) said its move followed reports that airlines may have breached consumers’ rights by not offering cash refunds…
I bought my first flat in a four-storey block in 2017. The building had been fitted with insulating cladding two years previously using the government’s Green Homes Grant. The cladding has been certified as fire safe and is still widely used. Despite this, and the fact that the block is only 16 metres high, our…
More than half a million households have fallen behind on their energy bills since February, taking the total number of billpayers in arrears to more than 2 million, according to Citizens Advice. The consumer charity said an extra 600,000 households owed payments to their energy suppliers, with the coronavirus outbreak leading to record high redundancies…
Mothers and fathers caught up in the worst maternity scandal in the history of NHS have a “huge amount of guilt” because they were not able to get the hospitals involved to listen to their complaints, MPs have been told. Donna Ockenden, the midwifery expert leading a review into deaths and brain damage at the…
Barclays has been hit with a £26m fine for poor treatment of more than 1.5 million struggling borrowers, prompting the City regulator to warn lenders over mistreating customers facing financial hardship during the Covid crisis. It is the largest fine ever issued by the Financial Conduct Authority (FCA) for a breach of consumer credit rules….
LoveHolidays, one of the UK’s biggest online travel agents, has been ordered to refund £18m to more than 40,000 customers after their trips were cancelled due to the coronavirus outbreak. The Competition and Markets Authority started investigating the firm after receiving hundreds of complaints from people waiting to get their money back. When customers asked…
