Our energy supplier for more than 50 years, SSE, is threatening to send in debt collectors for £1,700 we do not owe. We have an old-style dial meter, which has to be read in a certain way. In November last year I was asked by SSE to send in a photo of the meter, which…
Provident Financial has written to 4.3 million customers warning that its consumer credit division could collapse into administration unless they agree to a sharp reduction in compensation payments for mis-selling. The doorstep lender also revealed it was facing a regulatory investigation by the Financial Conduct Authority into a string of issues including whether it carried…
A scheme to help low-income households avoid paying too much for their energy bills is being launched by Virgin Money, which has said it wants to ensure none of its customers are paying a “poverty premium” within 10 years. Utilities and other services typically cost more for customers who do not pay by direct debit…
In January I bought a few items from Asda and used my American Express card to make a contactless payment of £23.19. I waited for it to show on my Amex statements, but it never did. Thinking that I had, perhaps, used another card, I checked the till receipt and found the transaction had been…
Q We are hoping to clear the remaining £48,700 of our mortgage. We envisage being able to pay it off in full in two years’ time. We have £35,000 in savings, which we plan to use to pay off that much of our mortgage next month. This is because our fixed-rate mortgage will be due…
The insurer Aviva says claims involving hot tubs nearly tripled last year as people spent more time in their homes and gardens during coronavirus lockdowns. Analysis of its UK claims data for 2020 shows an 188% rise in accidental damage claims for hot tubs over the previous year. Claims it accepted included a grass strimmer…
