Eurostar has been ordered by the train regulator to make it clear to customers whose trains have been cancelled that they are entitled to a full refund, amid claims it did not disclose this information in an attempt to get customers to accept vouchers instead. After receiving several complaints, London TravelWatch, the passenger watchdog, wrote…
US president-elect Joe Biden has nominated two fantastic, highly qualified female labour economists, both of whom I have known for a quarter of a century, to senior posts. Janet Yellen, previously chair of the Federal Reserve, as the first female Treasury secretary, and Cecilia Rouse, dean of Princeton’s School of Public and International Affairs, as…
New Covid variant fuels rapid rise in cases The number of new confirmed coronavirus infections has rapidly escalated across the UK in the past month, fuelled by a faster-spreading variant of the virus in the south-east of England. In response, Boris Johnson launched tougher tier 4 lockdown restrictions for much of London and the south-east,…
We moved into a new house in mid-November, and placed a £600 order of essential items with Ikea, including a cot for my four-month-old daughter. After postponing the initial delivery date, Ikea delivered only five of the 80 items. There has been no communication. Its customer service lines are disabled and there has been no…
The UK’s advertising watchdog has banned an Instagram influencer campaign by Klarna for “irresponsibly” encouraging customers to use the “buy now, pay later” service to cheer themselves up during the pandemic. The Swedish firm has taken online shopping by storm over the past couple of years and its model, which allows staggered payments for products…
The state-owned savings bank behind the hugely popular premium bonds has been asked by MPs to explain why its customer service levels have plummeted over recent months. Mel Stride, who chairs the Treasury select committee, wrote to NS&I on Tuesday to set out a series of failings and ask how the bank intended to resolve…
