I am writing on behalf of an 84-year-old friend who lives alone. Just before Christmas, on 21 December, his landline and broadband both stopped working, and, ever since, we have been trying to get him reconnected. It seems that the road was dug up and the workmen managed to mix up the phone lines. All…
Thousands of home buyers could be hit with an unexpected tax bill of up to £15,000 each if the stamp duty holiday ends as planned on 31 March, Rightmove has warned. The property website said that with the stamp duty deadline approaching, some sellers who had put their property on the market during the last…
Before the second lockdown in October, NHS worker Lex Karlin and his wife Annie decided to treat themselves to a Christmas break. They booked an Airbnb house in Suffolk and paid £4,709. Four days before they were due to travel, tier 4 restrictions were imposed on London, where they live, and overnight trips were banned….
Families on low incomes are avoiding the Covid-19 testing system because they cannot afford to isolate if they get sick, while red tape is hampering access to the government’s £500 compensation payments. People in some of the most deprived areas of England, including Middlesbrough, Liverpool and the London borough of Newham, are less likely to…
If you have experienced Royal Mail delays you may be able to claim for compensation. Letters and parcels sent by special delivery should arrive on a specific day, while first-class post should arrive the next working day after it is sent, and second-class post within three working days. Compensation for delays kicks in when your…
The mobile phone operator Three is increasing call and text charges for its pay-as-you-go customers, with some international texts rising from 2p to 35p. From 16 February, the cost of making a PAYG call will rise to 10p a minute – up from 3p. The cost of sending a text in the UK will jump…
