Uniqlo UK apologises for customer service chaos in Covid crisis

Uniqlo UK apologises for customer service chaos in Covid crisis

The fashion retailer Uniqlo has apologised after its online operation went into meltdown leaving frustrated customers waiting months for refunds for failed orders. Loyal customers who have used the Japanese brand for years have described being left in tears after trying to get refunds for missing Christmas presents and partial orders, sent in some cases…

UK’s financial regulator urges banks to rethink branch closures

UK’s financial regulator urges banks to rethink branch closures

The UK’s financial regulator has called on banks to reconsider branch closures amid fears that vulnerable customers could be left without access to services. The Financial Conduct Authority said that during lockdown branch closures should be paused or delayed if banks were unable to carefully assess the needs of customers and what alternative arrangements they…

‘Sending a message’: GameStop investors on why they bought shares

‘Sending a message’: GameStop investors on why they bought shares

After two weeks in which GameStop became one of the hottest stocks of the year, its share price whipsawed on Thursday when the amateur trading platform Robinhood barred users from investing in a number of stocks including GameStop. As Reddit users urged one another to refrain from selling, three small, amateur investors explained why they…

UK supermarkets to tell delivery drivers not to hand alcohol to drunk people

UK supermarkets to tell delivery drivers not to hand alcohol to drunk people

Supermarket delivery drivers are to be told not to hand over alcohol to drunk people or children, as drinks companies seek to show they are acting responsibly amid a surge in online drinks orders. Twelve of the world’s largest drinks brands will unveil the plans on Thursday, drawn up in partnership with UK retailers such…